Call us directly: +971 4 2555995
Al Rigga Street, Deira, Dubai view on map

Terms and Conditions:

The material and/or information in this Site, including but not limited to the services, products, data, text, graphics, audio, video, links or other items, are provided by Al Sarab Hotel on an "as is" and "as available" basis.


We do not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, accuracy, satisfactory quality, reliability and fitness for a particular purpose arising from your use of this Site. We also disclaim such warranties, representations or endorsements sought to be imposed on us to the fullest extent permitted by law.


We shall not be responsible for any damages suffered as a result of your use of the information in this Site and we are not liable for any indirect, punitive or consequential damages howsoever arise from your use of this Site or the information contained herein.


We also do not warrant or represent that access to the whole or part(s) of this Site, the materials, information and/or functions contained herein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.


Changes and Applicable Law

The information contained in this Site may include technical inaccuracies or typographical errors. We reserve the rights to make changes, corrections and /or improvements to the content of this Site without notice at our absolute discretion. Your continued use of this Site following the posting of changes means that you accept the changes.


Governing Law

These terms and conditions shall be governed by and are to be construed in accordance with the laws of United Arab Emirates.


Copyright and Trademarks

The Hotel website and those of our partners including booking and other applications, text, graphics, designs, audio and video clips, Hotel and destination information and all other content thereon are the property of the Hotel and/or our partners.


You may use the Hotel website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.


All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Hotel website are owned by or licensed to the Hotel and their respective owners and may not be used, reproduced or modified without the prior written approval.


Privacy Policy

Generally, you can visit this Site without revealing any personal information about yourself. However, in order to provide you with the requested information or other services, you may need to provide us with your personal information. Your privacy and trust are important to us. This Privacy Policy ensures that your expectations and our practices are aligned and it serves to inform you of the collection, use, disclosure and protection of:


  • The information obtained when you visit this site.
  • The information obtained through our e-mail communications with you.

This Privacy Policy does not apply to information we collect by other means or from other sources. Your use of this Site constitutes your acceptance of this Privacy Policy and the terms thereof and your consent to any action we take with respect to your personal information. We reserve the right to change the terms of this Privacy Policy at any time by updating this version. You are encouraged to review this page from time to time. Your continued use of this Site following the posting of changes to the Privacy Policy constitutes an acceptance to those changes.


General Booking Conditions

When you make a booking, your contract (which includes these terms and conditions) will be with Al Sarab Hotel. All rates are subject to availability, all bookings are taken at the discretion of Al Sarab Hotel.


Check-in time is from 14:00 & check-out at 12:00. After that time, the hotel may charge 50% of the full accommodation rate for the additional use of the room until 6:00 p.m. After 6:00 p.m. the hotel will charge 100% of the full accommodation rate.


* Note that children age 12 and older are charged the adult rate. Please include them in the number entered in the No. of Adults box.


Al Sarab Hotel will send to you an e-mail message in step 5 of the reservation process, summarizing the reservation validated by the Customer and confirming its receipt by the reservation site www.alsarabhotel.com


Information We Collect

We require you to provide certain information about yourself when you register with this Site to request for certain information and/or services. We also collect information when you respond to requests for feedback. The information we collect may include information from which you may be personally identified such as your name, contact details, occupation and/or credit card details. We may also collect personally identifiable information of a third party for example your travel companion(s) names and their contact details. Unless otherwise indicated, the information we request is optional. We will specify which information is mandatory at the appropriate data entry point. This Site only collects personally identifiable information with your knowledge and express consent. You are entitled not to submit your personally identifiable information or to decide what communications you want to receive from us. However, incomplete information may affect or prevent the processing of certain transactions.


How We Use Your Information

We use personally identifiable information collected from this Site for the following purposes:

  • to provide you with the requested information and/or services such as making a reservation, fulfilling a request for information or completing a product order and purposes directly related thereto.
  • to communicate with you in relation to the products and services offered by us and the relevant advertising campaigns and/or promotional activities.
  • to perform market research to improve our products and services.

Security

We use commercially reasonable steps to protect your personally identifiable information we collect from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. However, due to the pace of development of internet technology and other factors beyond our control, we cannot guarantee that communications between you and our server will be free from unauthorized access by third parties.


Links to Other Websites

This Site contains content, services and other materials that link to other websites not related to the Al Sarab Hotel. We are not responsible or liable for any content presented by or contained on any independent website. We encourage you to refer to the privacy policy, if any, of those websites.